Markov models and their use for calculations of important traffic parameters of contact center
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27240%2F11%3A86080592" target="_blank" >RIV/61989100:27240/11:86080592 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Markov models and their use for calculations of important traffic parameters of contact center
Original language description
The main goal of this work is to analyze of Markov model M/M/m/infinity properties in Contact center environment. IVR system is modeled by Markov model M/M/infinity/infinity.
Czech name
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Czech description
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Classification
Type
J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)
CEP classification
IN - Informatics
OECD FORD branch
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Result continuities
Project
<a href="/en/project/7E09021" target="_blank" >7E09021: Intelligent Information System Supporting Observation, Searching and Detection for Security of Citizens in Urban Environment</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2011
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
WSEAS Transactions on Communications
ISSN
1109-2742
e-ISSN
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Volume of the periodical
10
Issue of the periodical within the volume
11
Country of publishing house
GR - GREECE
Number of pages
10
Pages from-to
341-350
UT code for WoS article
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EID of the result in the Scopus database
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