Analysis of relation between sufficient of customers and employees
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F11%3A86081407" target="_blank" >RIV/61989100:27510/11:86081407 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
čeština
Original language name
Zkoumání vztahu mezi spokojenosti zaměstnanců a zákazníků
Original language description
The paper present the examination of relationship between employee satisfaction and customer satisfaction and is trying to determine whether there is a relationship between the statistical features and whether it can be used to improve the quality of services more effectively. The relationship was examined in ČD, a. s. Customer and employee satisfaction was assessed using quantifiable form of questionnaires. This questionnaire was evaluated by customers and employees of the individual aspect of servicesoffered by certain sections of the score scale. The data obtained were subsequently investigated by statistical methods and results were examined to find relationship customer and employee satisfaction. Finally, the author of a paper wonders if there isany dependency between the satisfaction of employees and customers to benefit and how. Based on the findings recommendations for their firm were made that could contribute to improvement of the quality of ČD, a. s. railway transport serv
Czech name
Zkoumání vztahu mezi spokojenosti zaměstnanců a zákazníků
Czech description
The paper present the examination of relationship between employee satisfaction and customer satisfaction and is trying to determine whether there is a relationship between the statistical features and whether it can be used to improve the quality of services more effectively. The relationship was examined in ČD, a. s. Customer and employee satisfaction was assessed using quantifiable form of questionnaires. This questionnaire was evaluated by customers and employees of the individual aspect of servicesoffered by certain sections of the score scale. The data obtained were subsequently investigated by statistical methods and results were examined to find relationship customer and employee satisfaction. Finally, the author of a paper wonders if there isany dependency between the satisfaction of employees and customers to benefit and how. Based on the findings recommendations for their firm were made that could contribute to improvement of the quality of ČD, a. s. railway transport serv
Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Others
Publication year
2011
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Sborník příspěvků z XI. Mezinárodní konference studentů a mladých výzkumných pracovníků IMEA 2011
ISBN
978-80-7372-720-8
ISSN
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e-ISSN
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Number of pages
7
Pages from-to
242-248
Publisher name
TU Liberec
Place of publication
Liberec
Event location
Liberec
Event date
Apr 14, 2011
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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