Addition to CRM of the Internet Data Sources Processing Module in Corporate Information Systems for SMES
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F13%3A86086122" target="_blank" >RIV/61989100:27510/13:86086122 - isvavai.cz</a>
Alternative codes found
RIV/61384399:31140/13:00041883
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Addition to CRM of the Internet Data Sources Processing Module in Corporate Information Systems for SMES
Original language description
The article analyses the option of improving the information of SMEs on their partners by way of a Customer Intelligence type analytic add-on over the CRM solution, thus increasing their competitiveness. The article offers an overview of both the onlineprocessing options on the resources available in the Internet and the options for offline processing of data from other processed offline. furthermore, the article offers a concept of data selection ontology, including subsequent definition and storage of meta-data required for routine processing of business requirements. In the end, the authors assess the availability of such solutions for current SMEs, both from the technological and financial aspect.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
IN - Informatics
OECD FORD branch
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Result continuities
Project
<a href="/en/project/GAP403%2F11%2F1899" target="_blank" >GAP403/11/1899: Sustainability support of SME based on ICT innovations</a><br>
Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2013
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
CONFENIS 2013 : 7th International Conference on Research and Practical Issues of Enterprise Information Systems : Sept. 11-13, 2013, Prague, Czech Republic
ISBN
978-3-99033-081-4
ISSN
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e-ISSN
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Number of pages
9
Pages from-to
297-305
Publisher name
Trauner
Place of publication
Linz
Event location
Praha
Event date
Sep 11, 2013
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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