Evaluation of globally operating salesforce staff by multiple attribute decision making methods
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F20%3A10243070" target="_blank" >RIV/61989100:27510/20:10243070 - isvavai.cz</a>
Result on the web
<a href="https://doi.org/10.1051/shsconf/20207406025" target="_blank" >https://doi.org/10.1051/shsconf/20207406025</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1051/shsconf/20207406025" target="_blank" >10.1051/shsconf/20207406025</a>
Alternative languages
Result language
angličtina
Original language name
Evaluation of globally operating salesforce staff by multiple attribute decision making methods
Original language description
Business managers, globally sales executives operating worldwide, representing brands and good reputation of international companies are a special group of staff needing especially flexible working conditions to do their job all over the world. The evaluation and rewarding of their performance is globally linked to achieving business targets. How evaluate results of all involved staff working on different international markets as one set of so many variants and criteria with ensuring transparency, objectivity and fairness? The solution is found in multiple attribute decision methods (MADM). The aim of the paper is to evaluate a group of salesforce staff making international business world-wide by using MADM to identify and reward the best sales executives and at the same time manage to make them to feel be valued for their well-done work, efforts and achievements. Two methods of multiple attribute decision making were used for this evaluation - the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and the Weighted Sum Approach (WSA). The results of both methods were compared and the more suitable method for this universal application practicable world-wide in terms of the processing complexity and the user friendliness was chosen and recommended. The bonus scheme is based on a healthy competition for sales executives, on a motivation to grow up and gain better results to get additional special bonus beyond the standard rewards for meeting performance targets. Part of this papers is the proposal of flexible bonuses for reached positions in the ranking of evaluated employees.
Czech name
—
Czech description
—
Classification
Type
D - Article in proceedings
CEP classification
—
OECD FORD branch
50204 - Business and management
Result continuities
Project
—
Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Globalization and its Socio-economic Consequences - Sustainability in the Global-Knowledge Economy : 19th international scientific conference : 9th - 10th October 2019, Rajecke Teplice, Slovak Republic
ISBN
—
ISSN
2261-2424
e-ISSN
—
Number of pages
8
Pages from-to
1-8
Publisher name
EDP Sciences
Place of publication
Les Ulis
Event location
Rajecké Teplice
Event date
Oct 9, 2019
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000528040800153