All

What are you looking for?

All
Projects
Results
Organizations

Quick search

  • Projects supported by TA ČR
  • Excellent projects
  • Projects with the highest public support
  • Current projects

Smart search

  • That is how I find a specific +word
  • That is how I leave the -word out of the results
  • “That is how I can find the whole phrase”

DECISION SUPPORT FOR THE CHOICE OF A METHODOLOGICAL FRAMEWORK FOR IT SERVICES

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F22%3A10250243" target="_blank" >RIV/61989100:27510/22:10250243 - isvavai.cz</a>

  • Result on the web

    <a href="https://idimt.org/wp-content/uploads/2022/09/IDIMT-2022-proceedings.pdf" target="_blank" >https://idimt.org/wp-content/uploads/2022/09/IDIMT-2022-proceedings.pdf</a>

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    DECISION SUPPORT FOR THE CHOICE OF A METHODOLOGICAL FRAMEWORK FOR IT SERVICES

  • Original language description

    The use of certified process management methodologies in companies providing IT services is currently a necessity to maintain their competitiveness. This article focuses on the evaluation of the methodological frameworks used in the IT process management - ITIL and COBIT. The aim of this paper is to design and evaluate a multi-criteria evaluation model that considers the criteria for their selection. The design of the multi-criteria model is created according to the Analytical Hierarchical Method (AHP). This model evaluates the optimal alternative of the methodology. The IT company focuses on the implementation of process management IT frameworks and offers consulting and software support in the information technology processes. It is necessary to make arguments that are based on a sophistical evaluation of the criteria for implementation the specific framework. The results of the evaluation using the AHP method showed that the ITIL methodology achieved the highest score as COBIT

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

  • OECD FORD branch

    10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Result continuities

  • Project

  • Continuities

    S - Specificky vyzkum na vysokych skolach

Others

  • Publication year

    2022

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    IDIMT-2022 : Digitalization of Society, Business and Management in a Pandemic : 30th Interdisciplinary Information Management Talks : Sept. 7-9, 2022, Prague, Czech Republic

  • ISBN

    978-3-99113-758-0

  • ISSN

  • e-ISSN

  • Number of pages

    8

  • Pages from-to

    109-116

  • Publisher name

    Trauner

  • Place of publication

    Linz

  • Event location

    Praha

  • Event date

    Sep 7, 2022

  • Type of event by nationality

    EUR - Evropská akce

  • UT code for WoS article