DECISION SUPPORT FOR THE CHOICE OF A METHODOLOGICAL FRAMEWORK FOR IT SERVICES
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F22%3A10250243" target="_blank" >RIV/61989100:27510/22:10250243 - isvavai.cz</a>
Result on the web
<a href="https://idimt.org/wp-content/uploads/2022/09/IDIMT-2022-proceedings.pdf" target="_blank" >https://idimt.org/wp-content/uploads/2022/09/IDIMT-2022-proceedings.pdf</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
DECISION SUPPORT FOR THE CHOICE OF A METHODOLOGICAL FRAMEWORK FOR IT SERVICES
Original language description
The use of certified process management methodologies in companies providing IT services is currently a necessity to maintain their competitiveness. This article focuses on the evaluation of the methodological frameworks used in the IT process management - ITIL and COBIT. The aim of this paper is to design and evaluate a multi-criteria evaluation model that considers the criteria for their selection. The design of the multi-criteria model is created according to the Analytical Hierarchical Method (AHP). This model evaluates the optimal alternative of the methodology. The IT company focuses on the implementation of process management IT frameworks and offers consulting and software support in the information technology processes. It is necessary to make arguments that are based on a sophistical evaluation of the criteria for implementation the specific framework. The results of the evaluation using the AHP method showed that the ITIL methodology achieved the highest score as COBIT
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2022
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
IDIMT-2022 : Digitalization of Society, Business and Management in a Pandemic : 30th Interdisciplinary Information Management Talks : Sept. 7-9, 2022, Prague, Czech Republic
ISBN
978-3-99113-758-0
ISSN
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e-ISSN
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Number of pages
8
Pages from-to
109-116
Publisher name
Trauner
Place of publication
Linz
Event location
Praha
Event date
Sep 7, 2022
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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