Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989592%3A15110%2F14%3A33149853" target="_blank" >RIV/61989592:15110/14:33149853 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations

Original language description

The main goal of this study was to explore how the "fulfilled expectations" will influence the client's evaluation of the quality of provided services. Evaluating the quality of health care from the client's perspective is very common. However, the clients are usually asked to evaluate factors, which are considered important by the providers of services but not for the clients themselves. We used a questionnaire survey among the future consumers of health care and among the current inpatients in one hospital. The target groups were pregnant women and women after delivery, aged 18-46. The clients from both groups marked the following factors as important and expected: positive attitude of staff, amount and quality of provided information and accommodation services. The quality indicators commonly used by the providers were not important for the majority of the clients. The expectations selected by the future consumers as important and rated high on the scale became their actual needs du

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

FQ - Public health system, social medicine

OECD FORD branch

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Project

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Continuities

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Publication year

2014

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Mitteilungen Klosterneuburg

ISSN

0007-5922

e-ISSN

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Volume of the periodical

64

Issue of the periodical within the volume

2

Country of publishing house

AT - AUSTRIA

Number of pages

13

Pages from-to

85-97

UT code for WoS article

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EID of the result in the Scopus database

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