Quality in tourism
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989592%3A15510%2F03%3A00001239" target="_blank" >RIV/61989592:15510/03:00001239 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
čeština
Original language name
Kvalita v cestovním ruchu
Original language description
cestovní ruch ; kvalita ; koeficient spokojenosti Even in the travel industry, quality is an important competitive edge. In this case, customer satisfaction is determined not only by the quality of services rendered, but also by customers´ expectations,previous experience and external factors. The article deals with the analysis of customer satisfaction and certification of services as a method of improving their quality.
Czech name
Kvalita v cestovním ruchu
Czech description
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Classification
Type
J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)
CEP classification
AK - Sport and leisure time activities
OECD FORD branch
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Result continuities
Project
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Continuities
Z - Vyzkumny zamer (s odkazem do CEZ)
Others
Publication year
2003
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Marketing & komunikace
ISSN
1211-5622
e-ISSN
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Volume of the periodical
14
Issue of the periodical within the volume
3
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
3
Pages from-to
16-18
UT code for WoS article
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EID of the result in the Scopus database
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