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Integrated Quality Management in Tourist Destination

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F10%3A00159287" target="_blank" >RIV/62156489:43110/10:00159287 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Integrated Quality Management in Tourist Destination

  • Original language description

    The paper deals with integrated quality management and its implementation in tourism services. It presents European approach towards managing the quality of a destination suggested by the European Commission and the tool serving for measuring the qualityof a destination Qualitest owing to which the quality of individual European destinations can be evaluated. Integrated quality management is an approach based on cooperation of all areas participating in tourism development in a destination. The qualityis evaluated in a complex way with respect to the impacts of tourism development onto local inhabitants and environment. Qualitest is formed by a complex of 16 quality themes focusing on the quality of a destination and the quality of a product. Each quality theme is evaluated by three indicators judging the quality of preconditions (QPCI), the quality of management (QMI) and the quality of the power of a destination (QPI). These indicators combine qualitative as well as quantitative va

  • Czech name

  • Czech description

Classification

  • Type

    J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

  • CEP classification

    AE - Management, administration and clerical work

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    Z - Vyzkumny zamer (s odkazem do CEZ)

Others

  • Publication year

    2010

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Name of the periodical

    International Journal of Management Cases

  • ISSN

    1741-6264

  • e-ISSN

  • Volume of the periodical

    12

  • Issue of the periodical within the volume

    2

  • Country of publishing house

    GB - UNITED KINGDOM

  • Number of pages

    7

  • Pages from-to

  • UT code for WoS article

  • EID of the result in the Scopus database