Evaluation of employee training in retail business

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F12%3A43908946" target="_blank" >RIV/62156489:43110/12:43908946 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.11118/actaun201260020375" target="_blank" >http://dx.doi.org/10.11118/actaun201260020375</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.11118/actaun201260020375" target="_blank" >10.11118/actaun201260020375</a>

Result language
angličtina
Original language name
Evaluation of employee training in retail business
Original language description
Technological development and growing competition on the market asks for continuous improvement of knowledge and skills of employees, not only for securing their work places but also for increasing the companies' competitiveness and economic developmentof the society. Company education is one of the main instruments, how the enterprises can improve their position in the market. The main criterion of success in business are in present especially employees' skills. The main objective of this paper was toevaluate the most important topics, which are used for improving skills and working outcomes of employees in retail and wholesale branch. Their possibility for getting feedback was also commented and controllability was further checked. When we summarize all fi ndings, the most important competencies of workers in retail and warehouse business are qualifi cation (shopping skills and knowledge of products), behaviour (obliging attitude to customers, ability to compliment the customer of
Czech name
—
Czech description
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Type
J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)
CEP classification
AM - Pedagogy and education
OECD FORD branch
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Publication year
2012
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical
Acta universitatis Agriculturae et Silviculturae Mendelianae Brunensis
ISSN
1211-8516
e-ISSN
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Volume of the periodical
60
Issue of the periodical within the volume
2
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
4
Pages from-to
375-378
UT code for WoS article
—
EID of the result in the Scopus database
2-s2.0-84860378494

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