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Significance Of Quality Dimensions In Tourism Services And Their Impact On Customer Decision-Making

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F13%3A00205758" target="_blank" >RIV/62156489:43110/13:00205758 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Significance Of Quality Dimensions In Tourism Services And Their Impact On Customer Decision-Making

  • Original language description

    Tourism is one of the fastest growing economic sectors. Growing competitive pressure increases the demands on service quality as the requirements and attitudes of customers are constantly evolving and changing. Due to the specific nature of tourism services, the offer may be copied easily and in some sectors, it can differ only in the quality of the services provided. The quality of services is assessed from technical and functional points of view, while individual factors may be evaluated according tocustomer satisfaction. As the approaches to the interpretation and evaluation of the quality of services are equivocal, the quality factors in different sectors had to be examined. The identification and importance of the quality factors and competitiveness are currently subjects of research of many expert studies and articles focused on tourism economics. The international character of tourism, the development of global distribution systems (GDS) and communication technologies and the i

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    AE - Management, administration and clerical work

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    Z - Vyzkumny zamer (s odkazem do CEZ)

Others

  • Publication year

    2013

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Book of Proceedings for the 6th Annual Conference

  • ISBN

    978-9963-711-16-1

  • ISSN

  • e-ISSN

  • Number of pages

    13

  • Pages from-to

    2377-2389

  • Publisher name

    Euromed Press

  • Place of publication

  • Event location

    Estoril, Cascais, Portugal

  • Event date

    Jan 1, 2013

  • Type of event by nationality

    WRD - Celosvětová akce

  • UT code for WoS article