Significance Of Quality Dimensions In Tourism Services And Their Impact On Customer Decision-Making
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F13%3A00205758" target="_blank" >RIV/62156489:43110/13:00205758 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Significance Of Quality Dimensions In Tourism Services And Their Impact On Customer Decision-Making
Original language description
Tourism is one of the fastest growing economic sectors. Growing competitive pressure increases the demands on service quality as the requirements and attitudes of customers are constantly evolving and changing. Due to the specific nature of tourism services, the offer may be copied easily and in some sectors, it can differ only in the quality of the services provided. The quality of services is assessed from technical and functional points of view, while individual factors may be evaluated according tocustomer satisfaction. As the approaches to the interpretation and evaluation of the quality of services are equivocal, the quality factors in different sectors had to be examined. The identification and importance of the quality factors and competitiveness are currently subjects of research of many expert studies and articles focused on tourism economics. The international character of tourism, the development of global distribution systems (GDS) and communication technologies and the i
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
Z - Vyzkumny zamer (s odkazem do CEZ)
Others
Publication year
2013
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Book of Proceedings for the 6th Annual Conference
ISBN
978-9963-711-16-1
ISSN
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e-ISSN
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Number of pages
13
Pages from-to
2377-2389
Publisher name
Euromed Press
Place of publication
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Event location
Estoril, Cascais, Portugal
Event date
Jan 1, 2013
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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