Current Trends of Researching and Measuring of Quality, Tourist Satisfaction, Loyalty and Their Interrelationships
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F14%3A00228750" target="_blank" >RIV/62156489:43110/14:00228750 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Current Trends of Researching and Measuring of Quality, Tourist Satisfaction, Loyalty and Their Interrelationships
Original language description
This review paper summarizes current scientific approaches to research on the field of quality, satisfaction, loyalty and their interrelationships in tourism industry. Information about existing models and trends from scientific journals are analysed. Generally, the lack of research of quality, tourist satisfaction and loyalty exists, in the destination marketing as well as in the private companies marketing. Results will be useful for researchers and practitioners because quality, customer satisfactionand loyalty have significant impacts on the financial results of the company.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2014
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Sborník recenzovaných příspěvků z mezinárodní vědecké konference Hotelnictví, turismus a vzdělávání
ISBN
978-80-87411-60-5
ISSN
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e-ISSN
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Number of pages
15
Pages from-to
259-273
Publisher name
Vysoká škola hotelová v Praze
Place of publication
Praha
Event location
Praha
Event date
Jan 1, 2014
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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