Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F14%3A00230536" target="_blank" >RIV/62156489:43110/14:00230536 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.11118/actaun201462061493" target="_blank" >http://dx.doi.org/10.11118/actaun201462061493</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.11118/actaun201462061493" target="_blank" >10.11118/actaun201462061493</a>
Alternative languages
Result language
angličtina
Original language name
Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic
Original language description
The paper summarizes main results of partial research aimed at detection of the key factors aff ecting quality in the sector of tourism services providers, namely tour operators and travel agencies. A primary questionnaire survey was conducted; the researched factors were distributed in the context of service quality dimensions (Grönroos model); the dimensions were tested in relation to sex,age and education of the respondents (ANOVA; Brown-Forsythe test). Assurance was identifi ed as the most importantdimension. The output of the study is determining the signifi cance of individual quality factors from the perspective of a potential customer when selecting a service provider.
Czech name
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Czech description
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Classification
Type
J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2014
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis
ISSN
1211-8516
e-ISSN
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Volume of the periodical
62
Issue of the periodical within the volume
6
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
5
Pages from-to
1493-1497
UT code for WoS article
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EID of the result in the Scopus database
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