Empirical assessment of microfinance banks in Nigeria using EFQM excellence model
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F17%3A43912843" target="_blank" >RIV/62156489:43110/17:43912843 - isvavai.cz</a>
Result on the web
<a href="https://doi.org/10.18421/IJQR11.02-03" target="_blank" >https://doi.org/10.18421/IJQR11.02-03</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.18421/IJQR11.02-03" target="_blank" >10.18421/IJQR11.02-03</a>
Alternative languages
Result language
angličtina
Original language name
Empirical assessment of microfinance banks in Nigeria using EFQM excellence model
Original language description
Measuring the performance of microfinance banks ensure that the banks create value for their various stakeholders. Achieving and sustaining superior business performance is important for organisations. The goal of this study is to assess microfinance banks in Nigeria using EFQM Excellence Model. The study adapts the EFQM self- assessment questionnaire for collecting data from 53 senior staff of selected Microfinance banks in Nigeria. In analyzing our data, Pearson correlation, ANOVA, and multiple regression techniques were used. The result shows that a significant positive association exists between the enablers (leadership, strategy, people, partnerships and resources, processes, products, and services) and results (customer, people, society, and business) criterion. More important, all the 4 hypotheses are supported. The authors suggest that a robust performance management system that integrates leadership, strategy, people, resources, processes, products, and services are important to achieve and sustain excellent results for various stakeholders.
Czech name
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Czech description
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Classification
Type
J<sub>SC</sub> - Article in a specialist periodical, which is included in the SCOPUS database
CEP classification
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OECD FORD branch
50603 - Organisation theory
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
International Journal for Quality Research
ISSN
1800-6450
e-ISSN
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Volume of the periodical
11
Issue of the periodical within the volume
2
Country of publishing house
ME - MONTENEGRO
Number of pages
16
Pages from-to
279-294
UT code for WoS article
000410710300004
EID of the result in the Scopus database
2-s2.0-85020769529