Proposal of the Competency Model for SME Managers in Tourism

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18440%2F23%3A50021010" target="_blank" >RIV/62690094:18440/23:50021010 - isvavai.cz</a>

Result on the web

<a href="https://drive.google.com/file/d/1-EPCYZNngo7IooLSts5mu64SM5bXbJ7P/view?pli=1" target="_blank" >https://drive.google.com/file/d/1-EPCYZNngo7IooLSts5mu64SM5bXbJ7P/view?pli=1</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Proposal of the Competency Model for SME Managers in Tourism

Original language description

The paper deals with the issue of managerial competencies in tourism SMEs. Managerial competencies and competency models are believed to be the most important tools in companies for ensuring their performance and market competitiveness in today&apos;s highly volatile world. Tourism, however, deals also with sustainability issues. The paper aims to identify primary managerial competencies and propose a competency model applicable to tourism SME managers, which would meet sustainability requirements. The paper builds on data gathered in a survey performed by the author. An online survey technique was used, accompanied by interviews with management representatives in selected tourism entities. The proposed competency model for SME managers active in tourism consists of 8 competencies in 3 categories: basic, functional and leadership competencies. Each competency is then classified for importance and degree of development. The most important managerial competencies are effective communication, cooperation, environmental behavior, problem solving and business approach. Additionally, it may be customer focus, leadership and knowledge management. The paper also provides a proposal of competency development for SME tourism management, where besides basic managerial abilities are specific sustainability-related skills.

Czech name

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Czech description

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Type

J_ost - Miscellaneous article in a specialist periodical

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2023

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Czech hospitality and tourism papers : hotelnictví, lázeňství, turismus

ISSN

1801-1535

e-ISSN

2571-0389

Volume of the periodical

19

Issue of the periodical within the volume

37

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

12

Pages from-to

4-15

UT code for WoS article

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EID of the result in the Scopus database

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