Information Quality of Web Services: Payment Account Online Comparison Tools Survey in The Czech Republic and Slovakia

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F19%3A50014917" target="_blank" >RIV/62690094:18450/19:50014917 - isvavai.cz</a>

Result on the web

<a href="http://dx.doi.org/10.1007/978-3-030-11395-7_21" target="_blank" >http://dx.doi.org/10.1007/978-3-030-11395-7_21</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1007/978-3-030-11395-7_21" target="_blank" >10.1007/978-3-030-11395-7_21</a>

Result language

angličtina

Original language name

Information Quality of Web Services: Payment Account Online Comparison Tools Survey in The Czech Republic and Slovakia

Original language description

The paper is focused on the comparison and calculation of retail payment accounts costs. The latest development of digital services within the frame of a FinTech leaves out the product comparison so far and therefore a consumer has to rely on these online tools. Six comparison tools were found and ana-lyzed in two selected countries. The information quality test was performed based on the EU methodology regarding accuracy and full price, relevance, language and concision, detail, uniformity, comparability, and verifiability. The user test profile is a retail mainstream client with e-banking preference. All comparison tools but one failed in the information quality test. Some of them provided a correct result for only 33% of compared offers. Most of the misguiding and incorrect results came from a miscalculation of specific con-ditional sales issues and ATM withdrawal from other bank’s network service. Only one comparison tool passed with the share of correct and plausible re-sults above 90%. Unsatisfactory results can be explained by the incomplete-ness of CTs, not being up-to-date issues and by a specific pricing policy dif-ferent from e.g. United Kingdom or Germany. The last part suggests possible ways how to improve current unsatisfactory situation by creating a test framework that would complement the Directive 2014/92/EU.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50206 - Finance

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2019

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Lecture Notes in Business Information Processing

ISBN

978-3-030-11394-0

ISSN

1865-1348

e-ISSN

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Number of pages

14

Pages from-to

244-257

Publisher name

Springer Verlag

Place of publication

Cham, Switzerland

Event location

Limassol, Cyprus

Event date

Oct 4, 2018

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

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