Chatbots in Museums: Is Visitor Experience Measured?

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F23%3A50019750" target="_blank" >RIV/62690094:18450/23:50019750 - isvavai.cz</a>
Result on the web
<a href="https://sciendo.com/article/10.2478/cjot-2022-0002" target="_blank" >https://sciendo.com/article/10.2478/cjot-2022-0002</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.2478/cjot-2022-0002" target="_blank" >10.2478/cjot-2022-0002</a>

Result language
angličtina
Original language name
Chatbots in Museums: Is Visitor Experience Measured?
Original language description
Chatbots are rapidly growing application area of conversational artificial intelligence. The aim of the paper is to explore the evaluation of user experience with chatbot applications in museums and galleries. Introduction to principles of chatbots, their creation and testing is provided. Methods of user experience evaluation are explained and the indicators that can be used to assess user experience with chatbots are listed. History and classification of museum chatbots is briefly summarized. A systematic review according to the PRISMA methodology was conducted to map the latest trends in museum chatbots’ development and namely to answer two research questions: (1) What chatbots have been developed for the needs of museums and galleries? and (2) Was the visitor experience with these chatbots evaluated? The research gap in measuring visitor experience with chatbots was identified.
Czech name
—
Czech description
—

Type
J<sub>ost</sub> - Miscellaneous article in a specialist periodical
CEP classification
—
OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Publication year
2023
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Similar results(10)