Option Assessment and Selection Using Customer Satisfaction Index

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21110%2F05%3A01112565" target="_blank" >RIV/68407700:21110/05:01112565 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Option Assessment and Selection Using Customer Satisfaction Index
Original language description
The process of deciding represents one of the basic management activities, that quality and results fundamentally influence effectiveness of operation and future prosperity of economic units. For quality deciding is necessary to have disposable quality instruments, one of these instruments is The Model of Options Assessment. The model is contemplated as a formalised approach of investor or investor and his partner during the process of choosing project and development. During the Activity Assessment Alternatives is used the quantifying of CSI - Customer Satisfaction Index, that reflects total extent how given variant of investment fulfilled or will fulfil required criteria. This approach to evaluation makes easy recognition and concentration on problemfields, it is possible to identify both - where the problem is and how serious is.
Czech name
Není k dispozici
Czech description
Není k dispozici

Publication year
2005
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Economy and Management of Enterprises in Transition Economies in the Global Market Environment
ISBN
80-7194-806-3
ISSN
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e-ISSN
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Number of pages
4
Pages from-to
437-440
Publisher name
Univerzita Pardubice, Chemicko-technologická fakulta
Place of publication
Pardubice
Event location
Lázně Bohdaneč
Event date
Jun 29, 2005
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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