An Excellence Model Case Study Assessing the Gap in Managers' Views by Hierarchical Clustering

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21220%2F24%3A00377185" target="_blank" >RIV/68407700:21220/24:00377185 - isvavai.cz</a>

Result on the web

<a href="https://doi.org/10.12776/qip.v28i1.1924" target="_blank" >https://doi.org/10.12776/qip.v28i1.1924</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.12776/qip.v28i1.1924" target="_blank" >10.12776/qip.v28i1.1924</a>

Result language

angličtina

Original language name

An Excellence Model Case Study Assessing the Gap in Managers' Views by Hierarchical Clustering

Original language description

Purpose: This paper highlights the importance of business excellence models for SMEs and compares results from different model versions and managerial perspectives. Methodology/Approach: In an SME case study, three EFQM versions were applied (START, START PLUS (both based on EFQM 2013) and EFQM 2020) to make a comparative analysis of evaluation results. It utilises hierarchical clustering to gauge managerial agreement and examines the shift from EFQM 2013 to EFQM 2020. Findings: The paper presents comparative results, emphasising differences in evaluations. These results underscore the robustness of EFQM model versions and the significance of assessing managerial perspectives. Research Limitation/implication: Similar analysis can be conducted for a large number of companies in order to make a comprehensive statistical comparison. Also, it could be useful to examine the differences among different branches of industry if there are any. Originality/Value of paper: It is believed that this study will contribute to the existing literature by presenting the case study implementation of the excellence models in an SME. A conducted case study increases originality in a value-added way by using managerial views’ evaluations.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

—

Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2024

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Quality Innovation Prosperity

ISSN

1335-1745

e-ISSN

—

Volume of the periodical

28

Issue of the periodical within the volume

1

Country of publishing house

SK - SLOVAKIA

Number of pages

19

Pages from-to

88-106

UT code for WoS article

001196021300008

EID of the result in the Scopus database

2-s2.0-85191432352