A novel approach for managing change in warehouse processes via integration of business process re-engineering and interval-valued hesitant fuzzy DEMATEL

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21220%2F24%3A00381906" target="_blank" >RIV/68407700:21220/24:00381906 - isvavai.cz</a>

Result on the web

<a href="https://doi.org/10.1108/BPMJ-07-2023-0567" target="_blank" >https://doi.org/10.1108/BPMJ-07-2023-0567</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1108/BPMJ-07-2023-0567" target="_blank" >10.1108/BPMJ-07-2023-0567</a>

Result language

angličtina

Original language name

A novel approach for managing change in warehouse processes via integration of business process re-engineering and interval-valued hesitant fuzzy DEMATEL

Original language description

PurposeThe main purpose of this study is to present a new approach to managing process changes in uncertain conditions. The proposed approach is applied in one of the largest production companies in Turkey to manage the changes in their warehouse processes which formed after the merger.Design/methodology/approachIn the model, interval-valued hesitant fuzzy the decision-making trial and evaluation laboratory (IVHF-DEMATEL) methodology is integrated into one of the most used BPR tools, change matrix. The main focus of the proposed model is to increase both flexibility and applicability in uncertain conditions. Thus, while the change matrix enables companies to be agile and responsive to changes, IVHF-DEMATEL provides a better way to continuously evaluate and determine critical processes, and strategies to align with evolving conditions.FindingsInitial analysis revealed two major problems, the slowness of shipments caused by the increase in costs and the confusion in the organizational structure. However, the conventional methods fall short of effectively determination of critical objectives in terms of dealing with uncertainty. Therefore, a comprehensive roadmap for managing the change is developed with the integration of IVHF-DEMATEL and change matrix so that a successful transition is achieved.Originality/valueIt is believed that the study will contribute to the existing literature by providing a novel approach in which the IVHF-DEMATEL methodology is integrated into the change matrix. Also, the study provides a guideline for practical applications by presenting a step-by-step implementation of the model.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

—

Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2024

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Business Process Management Journal

ISSN

1463-7154

e-ISSN

1758-4116

Volume of the periodical

30

Issue of the periodical within the volume

3

Country of publishing house

GB - UNITED KINGDOM

Number of pages

30

Pages from-to

909-938

UT code for WoS article

001216745300001

EID of the result in the Scopus database

2-s2.0-85191816332