Evaluating Customer Satisfaction in the Sphere of Telecomunication Services in Slovakia
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21260%2F14%3A00225818" target="_blank" >RIV/68407700:21260/14:00225818 - isvavai.cz</a>
Alternative codes found
RIV/68407700:21460/14:00225818
Result on the web
<a href="http://www.q-impulz.sk/qali/402-1564-1-CEF_Szabo.pdf" target="_blank" >http://www.q-impulz.sk/qali/402-1564-1-CEF_Szabo.pdf</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.12776/QALI.V1.15" target="_blank" >10.12776/QALI.V1.15</a>
Alternative languages
Result language
angličtina
Original language name
Evaluating Customer Satisfaction in the Sphere of Telecomunication Services in Slovakia
Original language description
Purpose: The contribution is a treatise on the issue of quality of the telecommunication services, assessing services of mobile phone operators active in the Slovak market. Based on a survey, it presents evaluation of customer satisfaction with the services provided by the Telefónica Slovakia, Ltd. operating under the trademark of O2. Methodology: In this article, we have shown the possibilities for evaluating customer satisfaction in the telecommunications field. For assessing satisfaction of hundred respondents included in this study, we used a questionnaire in accordance with the Likert?s format. Findings: The results shows, although O2 is the shortest time in the Slovak market compared to other providers, that the customers are globally satisfied with the services provided. The questionnaire-based survey has clearly also shown the areas where the Telefónica Slovakia, Ltd. still has to improve and focus its marketing strategy. Value of paper: The main contribution of the article is
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
N - Vyzkumna aktivita podporovana z neverejnych zdroju
Others
Publication year
2014
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings of the International Scientific Conference Quality and Leading Innovation´2014
ISBN
978-80-553-1815-8
ISSN
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e-ISSN
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Number of pages
18
Pages from-to
190-207
Publisher name
Technical University of Kosice
Place of publication
Košice
Event location
Košice
Event date
Sep 18, 2014
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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