Requirements and prerequisites for an integrated passenger information system

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21260%2F16%3A00306725" target="_blank" >RIV/68407700:21260/16:00306725 - isvavai.cz</a>

Result on the web

<a href="http://ytec2016.fd.cvut.cz/cz/download/Michl-Zdenek-Paper.pdf" target="_blank" >http://ytec2016.fd.cvut.cz/cz/download/Michl-Zdenek-Paper.pdf</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Requirements and prerequisites for an integrated passenger information system

Original language description

Passenger information systems in the modern concept of transport as a service play key role in creating the passengers feeling about the service. Passengers accustomed to smart telematics services in all branches of service expect that especially in the highly structured, managed and monitored public transport the information system will provide just the information needed and just in the time needed. However, for several reasons these expectations are not met with today's realities. This article aims to describe the requirements and prerequisites for information systems in public transport from the perspective of the transportation service provided rather than from the traditional technically descriptive point of view. Interaction with the passenger carrier at the stage before and after the journey is very different depending on the product used (reservation conditions, tariffs, local laws and regulations etc.) and is rather subject to the carrier's business strategy. This article focuses therefore particularly on information provided just before and during the own journey on the station / terminal, on the vehicles and during the journey itself, guiding the passenger as a customer through the rather complicated and mostly unstaffed system whether using radio systems, visual boards, providing real-time applications and open data or using direct messaging. And this not only during normal operation, but especially during service disturbance.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

JO - Land transport systems and equipment

OECD FORD branch

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Project

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Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2016

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Sborník příspěvků konference Young Transportation Engineers Conference 2016

ISBN

978-80-01-06016-2

ISSN

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e-ISSN

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Number of pages

5

Pages from-to

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Publisher name

České vysoké učení technické v Praze

Place of publication

Praha

Event location

Praha

Event date

Oct 6, 2016

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

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