The Dependence of Airport Profit on Passenger Satisfaction and Operational Efficiency
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21260%2F17%3A00311599" target="_blank" >RIV/68407700:21260/17:00311599 - isvavai.cz</a>
Result on the web
<a href="https://ojs.cvut.cz/ojs/index.php/mad/article/view/4119/3994" target="_blank" >https://ojs.cvut.cz/ojs/index.php/mad/article/view/4119/3994</a>
DOI - Digital Object Identifier
—
Alternative languages
Result language
angličtina
Original language name
The Dependence of Airport Profit on Passenger Satisfaction and Operational Efficiency
Original language description
Since the airports are in fact commercial companies, their main objective is to make profit. Therefore, it is important for the airports to identify the business activities that may increase the income as well as those that may reduce the costs. The terminal process, handling the passengers’ baggage both on their departure and arrival, is a basic process at all airports that are intended for the commercial air transport. The quality of the terminal process provided by the airports has a significant impact on the passengers especially in terms of their satisfaction. In this text, the passenger satisfaction is regarded as a key factor of the terminal process affecting a whole range of other areas. Its high efficiency leads to cost reduction from the perspective of the airport. As it is proposed here, there is a connection between the passenger satisfaction and the process efficiency. For example, the queues that form due to the check-in process may be a result of the imbalance between the passenger arrival rate and the service rate. Therefore, there is a necessity of improving not only the passenger satisfaction but also the process efficiency.
Czech name
—
Czech description
—
Classification
Type
J<sub>ost</sub> - Miscellaneous article in a specialist periodical
CEP classification
—
OECD FORD branch
20304 - Aerospace engineering
Result continuities
Project
—
Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
MAD - Magazine of Aviation Development
ISSN
1805-7578
e-ISSN
1805-7578
Volume of the periodical
5
Issue of the periodical within the volume
2
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
4
Pages from-to
11-14
UT code for WoS article
—
EID of the result in the Scopus database
—