ERP systems customer service provision as a key element for quality customer care

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F07%3A63506297" target="_blank" >RIV/70883521:28120/07:63506297 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
čeština
Original language name
Servisní služby k ERP systémům jako klíčový prvek kvalitní péče o zákazníka
Original language description
The services which are provided to ERP systems customers are becoming more and more important decision crierion even in the phase of choosing the ERP solution. The point of these services is to ensure the trouble-free run of the implementing ERP system and its future development. The range, level and quality of them has also a big influence on the competitive abilities of all members involved. This article summarises the up-to-date knowledge from the exclusive research of the services within the suppliers of ERP systems on the Czech market.
Czech name
Servisní služby k ERP systémům jako klíčový prvek kvalitní péče o zákazníka
Czech description
The services which are provided to ERP systems customers are becoming more and more important decision crierion even in the phase of choosing the ERP solution. The point of these services is to ensure the trouble-free run of the implementing ERP system and its future development. The range, level and quality of them has also a big influence on the competitive abilities of all members involved. This article summarises the up-to-date knowledge from the exclusive research of the services within the suppliers of ERP systems on the Czech market.

Publication year
2007
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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