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Suggested Customer Relationship Management (CRM) Implementation for Businesses.

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F07%3A63506581" target="_blank" >RIV/70883521:28120/07:63506581 - isvavai.cz</a>

  • Alternative codes found

    RIV/70883521:28120/07:63507759

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Suggested Customer Relationship Management (CRM) Implementation for Businesses.

  • Original language description

    Plenty of customers and no problems with utilizing production capacity in full mean no pressure to care for customers. The CRM importance is growing with the competition increasing its pressure and with difficulties in winning new customers or maintaining existing ones. To understand CRM better is nowadays a standard business management strategy in selecting and guiding the most precious customer relationship.

  • Czech name

    Doporučený postup aplikace Customer Relationship Management ve firmách

  • Czech description

    V období, kdy je zákazníků dost a pro firmu není obtížné shánět nové, je tlak na péči o zákazníka malý. S tím, jak na trhu roste konkurence a jak se stává obtížnější získat nové a udržet stávající zákazníky, význam CRM úměrně roste. Chápání pojmu CRM (Customer Relationship Management) se ustálilo ve smyslu podnikatelské strategie pro výběr a řízení nejhodnotnějších vztahů se zákazníky.

Classification

  • Type

    J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

  • CEP classification

    AH - Economics

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    Z - Vyzkumny zamer (s odkazem do CEZ)

Others

  • Publication year

    2007

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Name of the periodical

    E + M Ekonomie a Management

  • ISSN

  • e-ISSN

  • Volume of the periodical

    X

  • Issue of the periodical within the volume

    4

  • Country of publishing house

    CZ - CZECH REPUBLIC

  • Number of pages

    5

  • Pages from-to

    113-117

  • UT code for WoS article

  • EID of the result in the Scopus database