The Philosophy of Kaizen in Services

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F08%3A63507583" target="_blank" >RIV/70883521:28120/08:63507583 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

čeština

Original language name

Filozofie kaizen ve sféře služeb

Original language description

This article deals with the philosophy KAIZEN in the area of service companies. The first part treats of the methodology KAIZEN, the nature of this philosophy and history of Kaizen. There is described one of the main pillars of KAIZEN - Total Service Management (TSM). In short there is attention on the MUDA bank and the main 16 wastages of resources in the sector of services. The article describes steps, which are necessary to take for introduction of KAIZEN process and reasons, why is this method useful for companies. The paper talks also about methods, how to train employees and which structure changes are needed for successful introduction. There are mentioned the main obstacles when KAIZEN is established. In the final part there are benefits and outcomes of KAIZEN implementation in the service companies.

Czech name

Filozofie kaizen ve sféře služeb

Czech description

This article deals with the philosophy KAIZEN in the area of service companies. The first part treats of the methodology KAIZEN, the nature of this philosophy and history of Kaizen. There is described one of the main pillars of KAIZEN - Total Service Management (TSM). In short there is attention on the MUDA bank and the main 16 wastages of resources in the sector of services. The article describes steps, which are necessary to take for introduction of KAIZEN process and reasons, why is this method useful for companies. The paper talks also about methods, how to train employees and which structure changes are needed for successful introduction. There are mentioned the main obstacles when KAIZEN is established. In the final part there are benefits and outcomes of KAIZEN implementation in the service companies.

Type

D - Article in proceedings

CEP classification

AE - Management, administration and clerical work

OECD FORD branch

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Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2008

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Aktuálne marketingové trendy v teórii a praxi

ISBN

978-80-8070-964-8

ISSN

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e-ISSN

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Number of pages

5

Pages from-to

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Publisher name

Edis - vydavaťelstvo Žilinskej univerzity

Place of publication

Žilina

Event location

Žilina

Event date

Jan 1, 2008

Type of event by nationality

EUR - Evropská akce

UT code for WoS article

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