Using Kano method to measure employee satisfaction
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F19%3A63532618" target="_blank" >RIV/70883521:28120/19:63532618 - isvavai.cz</a>
Result on the web
<a href="https://digilib.k.utb.cz/handle/10563/45972" target="_blank" >https://digilib.k.utb.cz/handle/10563/45972</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.7441/dokbat.2019.003" target="_blank" >10.7441/dokbat.2019.003</a>
Alternative languages
Result language
angličtina
Original language name
Using Kano method to measure employee satisfaction
Original language description
Employee satisfaction is an important factor for all managers of organization. Most managers undertakes job design without considering various attributes that affects employee satisfaction at workplace. Therefore, it is vital for any organization to know the job attributes that are likely to impact on employee satisfaction. Based on these facts, the researcher undertook this study with an objective analysing how Kano method can be used in measuring employee satisfaction. An extensive literature review on the subject was carried out. The outcome of this study indicated that indeed Kano method can be used in measuring employee satisfaction. The Kano method can be complemented with the Importance Grid Analysis method. The aim of this paper is to analyse literature review of Kano method and its relation to measure employee satisfaction.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Others
Publication year
2019
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
DOKBAT 2019 - 15th International Bata Conference for Ph.D. Students and Young Researchers
ISBN
978-80-7454-893-2
ISSN
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e-ISSN
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Number of pages
5
Pages from-to
35-39
Publisher name
Fakulta managementu a ekonomiky, UTB ve Zlíně
Place of publication
Zlín
Event location
Zlín
Event date
Nov 6, 2019
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
000692876300003