Human factor in business process management: modeling competencies of BPM roles

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F20%3A63525522" target="_blank" >RIV/70883521:28120/20:63525522 - isvavai.cz</a>

Alternative codes found

RIV/70883521:28160/20:63525522

Result on the web

<a href="https://www.emerald.com/insight/content/doi/10.1108/BPMJ-04-2020-0161/full/html#loginreload" target="_blank" >https://www.emerald.com/insight/content/doi/10.1108/BPMJ-04-2020-0161/full/html#loginreload</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Human factor in business process management: modeling competencies of BPM roles

Original language description

industrial engineers based on qualitative research. Design/methodology/approach – The research methodology is a combination of a questionnaire survey and interviewing in Czech companies, which develop the process approach. The proposed competence models can be utilized during business process management (BPM) implementation while appointing process owners, analysts and industrial engineers and their further development. Findings – This paper emphasizes the role of human factor and presents research results concerning most important BPM roles and their competencies. Research limitations/implications – There is lack of research (a research gap) in the field of BPM roles, what they do and what they should do. Practical implications – A system of competence models is thus a tool for human resource management and should increase the success rate of BPM projects. Another possible utilization is in higher education in business administration. Social implications – Another possible utilization is in higher education in business administration. Originality/value – It proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Publication year

2020

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Business Process Management Journal

ISSN

1463-7154

e-ISSN

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Volume of the periodical

27

Issue of the periodical within the volume

1

Country of publishing house

GB - UNITED KINGDOM

Number of pages

31

Pages from-to

275-305

UT code for WoS article

000574459800001

EID of the result in the Scopus database

2-s2.0-85091319616