An Assessment of Tourist Satisfaction: A review of Some Precursors and Consequences
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F20%3A63525744" target="_blank" >RIV/70883521:28120/20:63525744 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
An Assessment of Tourist Satisfaction: A review of Some Precursors and Consequences
Original language description
This paper aims to review the relationships and assessment of some important precursors (drivers) and consequences related to tourist satisfaction. Tourist satisfaction is important and is considered at the forefront of the success of the tourism business. A document analysis approach has been used to track the precursors (drivers) and the consequences of tourist satisfaction from the literature. The review shows that emotions, service quality, previous visit, and internet accessibility are important precursors while customer loyalty, revenue growth, and corporate goodwill come up as important consequences. The offered conceptual framework and research propositions in the current study are quite helpful to conduct future analytical assessment and evaluation. The suggested drivers and consequences are also beneficial for managers to improve the outlook of businesses as policy options. Limitations and future research directions are discussed at the end part of the paper.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings of the 3rd International Conference on Tourism Research
ISBN
978-1-912764-54-9
ISSN
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e-ISSN
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Number of pages
8
Pages from-to
322-329
Publisher name
Academic Conferences and Publishing International Limited
Place of publication
London
Event location
Valencia
Event date
Mar 27, 2020
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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