Fostering innovative behavior in the aviation industry: The role of perceived supervisor support and work group diversity

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F21%3A63526741" target="_blank" >RIV/70883521:28120/21:63526741 - isvavai.cz</a>

Result on the web

<a href="https://businessperspectives.org/journals/problems-and-perspectives-in-management/issue-370/fostering-innovative-behavior-in-the-aviation-industry-the-role-of-perceived-supervisor-support-and-work-group-diversity" target="_blank" >https://businessperspectives.org/journals/problems-and-perspectives-in-management/issue-370/fostering-innovative-behavior-in-the-aviation-industry-the-role-of-perceived-supervisor-support-and-work-group-diversity</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.21511/ppm.19(1).2021.14" target="_blank" >10.21511/ppm.19(1).2021.14</a>

Result language

angličtina

Original language name

Fostering innovative behavior in the aviation industry: The role of perceived supervisor support and work group diversity

Original language description

The research primarily seeks to understand how supervisor support can directly and indirectly enhance the service innovative behavior (SIB) of flight attendants via work engagement. Moreover, although there has been some research on the effect of group diversity on organizational performance, the results have not been consistent. Thus, this study addresses this gap by investigating how work group diversity can make variance in the relationship between work engagement and innovative behavior of flight attendants. The sample size of 242 flight attendants working at the central airport in Ho Chi Minh City, Vietnam, has been taken for the study. To test hypotheses, structural equation modeling and bootstrapping were employed. This study provided an evidence for the positive nexus between perceived supervisor support and SIB. Additionally, the results shed light on a mediation mechanism of work engagement for the association between flight attendants’ perception of their supervisor and innovative behavior. Furthermore, tenure diversity and job position diversity in a work group were proved to play a moderating role in the relationship between work engagement and service innovative behavior. Specifically, flight attendants are more willing to exhibit innovative behaviors when working in a homogeneous group in terms of tenure and job position rather than in a heterogeneous group. The empirical results contributed to the diversity management literature and broadened the understanding of how to activate the service innovative behavior of employees. From a managerial perspective, managers should pay attention to the characteristics of employees when organizing teamwork.

Czech name

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Czech description

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Type

J_SC - Article in a specialist periodical, which is included in the SCOPUS database

CEP classification

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OECD FORD branch

50201 - Economic Theory

Project

—

Continuities

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Publication year

2021

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Problems and Perspectives in Management

ISSN

1727-7051

e-ISSN

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Volume of the periodical

19

Issue of the periodical within the volume

1

Country of publishing house

UA - UKRAINE

Number of pages

14

Pages from-to

163-176

UT code for WoS article

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EID of the result in the Scopus database

2-s2.0-85102050137