Quality 4.0 for Processes and Customers
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F21%3A63533578" target="_blank" >RIV/70883521:28120/21:63533578 - isvavai.cz</a>
Result on the web
<a href="https://www.qip-journal.eu/index.php/QIP/article/view/1609" target="_blank" >https://www.qip-journal.eu/index.php/QIP/article/view/1609</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.12776/qip.v25i3.1609" target="_blank" >10.12776/qip.v25i3.1609</a>
Alternative languages
Result language
angličtina
Original language name
Quality 4.0 for Processes and Customers
Original language description
Purpose: Considering the speed of technological development towards the Industry 4.0 era the change is necessary for managerial aspects in industrial companies. In this paper an attempt is made to understand the influence of Industry 4.0 technologies on the Quality 4.0 concept better. Methodology/Approach: Two aspects were analysed in order to achieve the goal – the influence of Industry 4.0 on quality management and the influence of Quality 4.0 on customer satisfaction. The paper is based on a literature review and a pilot study based on questionnaires prepared for research purposes. Findings: It was found out that the emergence of new technologies is beneficial for Quality Management processes and customer satisfaction. Moreover, the influence is greatly described by the amount of data now available for analysis. However, as the concept of Quality 4.0 is in its infancy, the necessary change is still required. Research Limitation/Implication: As the research was conducted in the Czech Republic, the results are limited according to the territory. Also, the study was based on the literature review available from SCOPUS and WoS databases in English, thus further studies of available literature in other languages might be needed. Originality/Value of paper: Although the quality tools that are used in Quality 4.0 are already known and accepted the influence of advanced technologies on quality management is not clear. In this paper an attempt is made to understand the influence. Category: Research pape
Czech name
—
Czech description
—
Classification
Type
J<sub>SC</sub> - Article in a specialist periodical, which is included in the SCOPUS database
CEP classification
—
OECD FORD branch
50204 - Business and management
Result continuities
Project
—
Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2021
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Kvalita, inovácia, prosperita
ISSN
1335-1745
e-ISSN
—
Volume of the periodical
2021
Issue of the periodical within the volume
25/3
Country of publishing house
SK - SLOVAKIA
Number of pages
15
Pages from-to
33-47
UT code for WoS article
000742845200003
EID of the result in the Scopus database
2-s2.0-85121505037