Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F23%3A63544118" target="_blank" >RIV/70883521:28120/23:63544118 - isvavai.cz</a>
Result on the web
<a href="https://www.tandfonline.com/doi/full/10.1080/14783363.2022.2039062" target="_blank" >https://www.tandfonline.com/doi/full/10.1080/14783363.2022.2039062</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1080/14783363.2022.2039062" target="_blank" >10.1080/14783363.2022.2039062</a>
Alternative languages
Result language
angličtina
Original language name
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis
Original language description
Anchoring on Socio-technical system (STS) theory, this study applied Delphi and analytic hierarchy process (AHP) techniques to explore the key factors and specific indicators of the TQM 4.0 model implementation in manufacturing enterprises. An analysis of two Delphi rounds through experts who are academia, consultants, and production/quality supervisors/managers found ten factors and 41 indicators. In the third round, the study weighted the importance of each factor and indicator through an analysis of the AHP technique. The research suggested that social factors were more important than technical factors. Importantly, the findings indicated three key factors of the TQM 4.0 model, including top management, quality culture 4.0, and integrating sustainable development. Furthermore, the study revealed that top management commitment, quality-driven mindfulness, and employee empowerment were specified as the most critical indicators of the TQM 4.0 model. Results could be valuable for both researchers and practitioners in assessing TQM 4.0 implementation in the manufacturing sector in the future.
Czech name
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Czech description
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Classification
Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2023
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Total Quality Management and Business Excellence
ISSN
1478-3363
e-ISSN
1478-3371
Volume of the periodical
34
Issue of the periodical within the volume
1-2
Country of publishing house
GB - UNITED KINGDOM
Number of pages
15
Pages from-to
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UT code for WoS article
000762250800001
EID of the result in the Scopus database
2-s2.0-85125949540