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Impact of the mobile banking application ratings on the Vietnamese bank service income

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F23%3A63567358" target="_blank" >RIV/70883521:28120/23:63567358 - isvavai.cz</a>

  • Result on the web

    <a href="https://czasopisma.uni.lodz.pl/CER/article/view/17284" target="_blank" >https://czasopisma.uni.lodz.pl/CER/article/view/17284</a>

  • DOI - Digital Object Identifier

    <a href="http://dx.doi.org/10.18778/1508-2008.26.09" target="_blank" >10.18778/1508-2008.26.09</a>

Alternative languages

  • Result language

    angličtina

  • Original language name

    Impact of the mobile banking application ratings on the Vietnamese bank service income

  • Original language description

    Based on the relationship between fintech and bank performance and the role of mobile ap- plications in bank operations, we investigate the impact of mobile banking application (MBA) ratings on bank service income. The quarterly data from the 15 biggest Vietnamese commer- cial banks in 2019-2020 were extracted from the public financial statements and the Google Play Store. The Generalized Least Squares method is applied to process the proposed regression models. We find a positive impact of MBA ratings on bank service income. We additionally ex- plore the MBA quality of a large bank that does not meet customer expectations and how the in- teraction between MBA ratings and leverage harms bank service income. Finally, users gener- ally appreciate the MBA quality, and COVID-19 does not affect the link between MBA ratings and bank service income. The study provides novel knowledge on customer behavior through MBA ratings and their effect on bank service income in an emerging country.

  • Czech name

  • Czech description

Classification

  • Type

    J<sub>SC</sub> - Article in a specialist periodical, which is included in the SCOPUS database

  • CEP classification

  • OECD FORD branch

    50204 - Business and management

Result continuities

  • Project

  • Continuities

    V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Others

  • Publication year

    2023

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Name of the periodical

    Comparative Economic Research-Central And Eastern Europe

  • ISSN

    1508-2008

  • e-ISSN

    2082-6737

  • Volume of the periodical

    26

  • Issue of the periodical within the volume

    1

  • Country of publishing house

    PL - POLAND

  • Number of pages

    16

  • Pages from-to

    171-186

  • UT code for WoS article

    000961493100009

  • EID of the result in the Scopus database

    2-s2.0-85153848322