Impact of the mobile banking application ratings on the Vietnamese bank service income
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F23%3A63567358" target="_blank" >RIV/70883521:28120/23:63567358 - isvavai.cz</a>
Result on the web
<a href="https://czasopisma.uni.lodz.pl/CER/article/view/17284" target="_blank" >https://czasopisma.uni.lodz.pl/CER/article/view/17284</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.18778/1508-2008.26.09" target="_blank" >10.18778/1508-2008.26.09</a>
Alternative languages
Result language
angličtina
Original language name
Impact of the mobile banking application ratings on the Vietnamese bank service income
Original language description
Based on the relationship between fintech and bank performance and the role of mobile ap- plications in bank operations, we investigate the impact of mobile banking application (MBA) ratings on bank service income. The quarterly data from the 15 biggest Vietnamese commer- cial banks in 2019-2020 were extracted from the public financial statements and the Google Play Store. The Generalized Least Squares method is applied to process the proposed regression models. We find a positive impact of MBA ratings on bank service income. We additionally ex- plore the MBA quality of a large bank that does not meet customer expectations and how the in- teraction between MBA ratings and leverage harms bank service income. Finally, users gener- ally appreciate the MBA quality, and COVID-19 does not affect the link between MBA ratings and bank service income. The study provides novel knowledge on customer behavior through MBA ratings and their effect on bank service income in an emerging country.
Czech name
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Czech description
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Classification
Type
J<sub>SC</sub> - Article in a specialist periodical, which is included in the SCOPUS database
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Others
Publication year
2023
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Comparative Economic Research-Central And Eastern Europe
ISSN
1508-2008
e-ISSN
2082-6737
Volume of the periodical
26
Issue of the periodical within the volume
1
Country of publishing house
PL - POLAND
Number of pages
16
Pages from-to
171-186
UT code for WoS article
000961493100009
EID of the result in the Scopus database
2-s2.0-85153848322