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Differences between ITIL(R) v2 and ITIL(R) v3 with respect to service strategy and service design

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28140%2F15%3A43873511" target="_blank" >RIV/70883521:28140/15:43873511 - isvavai.cz</a>

  • Alternative codes found

    RIV/70883521:28120/15:43873511

  • Result on the web

    <a href="http://dx.doi.org/10.1063/1.4912771" target="_blank" >http://dx.doi.org/10.1063/1.4912771</a>

  • DOI - Digital Object Identifier

    <a href="http://dx.doi.org/10.1063/1.4912771" target="_blank" >10.1063/1.4912771</a>

Alternative languages

  • Result language

    angličtina

  • Original language name

    Differences between ITIL(R) v2 and ITIL(R) v3 with respect to service strategy and service design

  • Original language description

    Since the release of the latest version of ITIL (R) v3 -2011 edition, several years have passed. Nevertheless the question of differences between versions and editions remains up-to-date. The main reason is the large diversity of business environment andculture (company size, use of ICT, company strategy and policy etc.). Therefore article discusses the differences between the last two versions of ITIL (R). It is especially focused on changes in publications dealing with service strategy and service design. The aim of this paper is to provide an overview of differences and changes, and thus simplify decision making for implementing ITIL (R) practices.

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    IN - Informatics

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    S - Specificky vyzkum na vysokych skolach

Others

  • Publication year

    2015

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    AIP Conference Proceedings

  • ISBN

    978-0-7354-1287-3

  • ISSN

    0094-243X

  • e-ISSN

  • Number of pages

    4

  • Pages from-to

    "nestrankovano"

  • Publisher name

    AIP Publishing

  • Place of publication

    Melville

  • Event location

    Rhodos

  • Event date

    Sep 22, 2014

  • Type of event by nationality

    WRD - Celosvětová akce

  • UT code for WoS article