What Influences Guests’ Total Evaluation of Five-Star Hotels

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F75081431%3A_____%2F17%3A00001321" target="_blank" >RIV/75081431:_____/17:00001321 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
What Influences Guests’ Total Evaluation of Five-Star Hotels
Original language description
This paper deals with question what influences guests’ total evaluation in five-star hotels. The aim of this paper is to find out whether there are some differences in guests’ reviews, if we compare: (1) guests on leisure trip and guests on business trip (i.e. purpose of the trip is studied), (2) guests who are solo traveller, then who travel in group or who travel in couple (i.e. kind of participants is studied) and (3) guests who stayed different number of nights in the hotel (i.e. length of guests’ stay is studied). For purposes of this paper, a database based on guests’ online hotel reviews on Booking.com was created: reviews given to chosen five-star hotels in Berlin (Germany) between May 2016 and November 2016 were analysed. The findings indicate guests’ evaluation depends only on the purpose of their trip whereas this evaluation depends neither on kind of participants nor on length of guests’ stay.
Czech name
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Czech description
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Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Education Excellence and Innovation Management trough Vision 2020: From Regional Development Sustainability to Global Economic Growth; Proceedings of the 29th International Business Information Management Association Conference
ISBN
9780986041976
ISSN
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e-ISSN
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Number of pages
13
Pages from-to
2533-2545
Publisher name
Internationa Business Information Management Association (IBIMA)
Place of publication
Vienna, Austria
Event location
Vienna, Austria
Event date
May 3, 2017
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000410252702005

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