Measuring the Perceived Importance of Indicators of the Quality of Social Care Services

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11410%2F22%3A10454300" target="_blank" >RIV/00216208:11410/22:10454300 - isvavai.cz</a>
Result on the web
<a href="https://verso.is.cuni.cz/pub/verso.fpl?fname=obd_publikace_handle&handle=qWq8Ld0HzV" target="_blank" >https://verso.is.cuni.cz/pub/verso.fpl?fname=obd_publikace_handle&handle=qWq8Ld0HzV</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1080/26408066.2022.2045240" target="_blank" >10.1080/26408066.2022.2045240</a>

Result language
angličtina
Original language name
Measuring the Perceived Importance of Indicators of the Quality of Social Care Services
Original language description
Purpose: We aimed to develop and validate an instrument measuring perceived importance of indicators of the quality of social care services in different groups of stakeholders. Method: 671 respondents (249 representatives of public administration, 217 social service providers and 205 service users) completed a 40-item questionnaire developed on the basis of relevant quality assessment models. Results: Item analysis was carried out and it was found that data were suitable for further analysis and no item removal was needed. Exploratory factor analysis (EFA) revealed 5-factor solution which was subsequently affirmed by confirmatory factor analysis. Scales derived from EFA exhibited high internal consistency with Cronbach's alpha ranging from 0.83 to 0.95. Discussion and Conclusion: The study offers a novel approach to the development of a measure of the quality of social care service based on separate investigation of perceived importance and service satisfaction. Hence, it has relevance for ongoing scientific debate on importance weighting in service satisfaction research.
Czech name
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Czech description
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Type
J<sub>SC</sub> - Article in a specialist periodical, which is included in the SCOPUS database
CEP classification
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OECD FORD branch
50302 - Education, special (to gifted persons, those with learning disabilities)

Project
<a href="/en/project/7E13019" target="_blank" >7E13019: Making Persons with Disabilities Full Citizens - New Knowledge for an Inclusive and Sustainable European Social Model</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2022
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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