Quality Management of the Tourist Destination in the Context of Visitors? Satisfaction
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14310%2F14%3A00076480" target="_blank" >RIV/00216224:14310/14:00076480 - isvavai.cz</a>
Alternative codes found
RIV/62156489:43110/14:00232281
Result on the web
<a href="http://www.sciencedirect.com/science/article/pii/S2212567114003980#" target="_blank" >http://www.sciencedirect.com/science/article/pii/S2212567114003980#</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1016/S2212-5671(14)00398-0" target="_blank" >10.1016/S2212-5671(14)00398-0</a>
Alternative languages
Result language
angličtina
Original language name
Quality Management of the Tourist Destination in the Context of Visitors? Satisfaction
Original language description
The specificity of a tourist destination brings the necessity to apply integrated quality management that also includes evaluating the satisfaction of visitors to a destination with the key quality factors. The article deals with the determination of themost important factors which have the highest impact on the total satisfaction of visitors and the relations between the evaluation of particular factors, the overall visitorś satisfaction and their expectations. The data was obtained by means of a primary research enacted in the Czech Republic in the tourist destination of Brno and its surroundings. The method of regression analysis was used. As a result, the factors most influencing the overall visitorś satisfaction were identified; at the same timeit was confirmed that the overall satisfaction of visitors is higher than the evaluation of individual quality factors which are influenced by expectations.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
DE - Earth magnetism, geodesy, geography
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2014
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
17TH INTERNATIONAL CONFERENCE ENTERPRISE AND COMPETITIVE ENVIRONMENT 2014
ISBN
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ISSN
2212-5671
e-ISSN
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Number of pages
7
Pages from-to
718-724
Publisher name
ELSEVIER
Place of publication
Amsterdam
Event location
Brno
Event date
Jan 1, 2014
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000345439100085