Quality Management and Citizens' Satisfaction - Selected Practice of Czech Public Administration

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F09%3A00029304" target="_blank" >RIV/00216224:14560/09:00029304 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Quality Management and Citizens' Satisfaction - Selected Practice of Czech Public Administration
Original language description
The first part of the paper summarizes the specifics of quality in public administration. The second part introduces reflections of quality management in Czech public administration reform (within its policy context), and in real administrative practicesof territorial self-governments which have been implementing various quality management instruments apparently more intensively than the central administration level. The research, the partial results of which are proposed for presentation and elaboration in the paper, is carried out within the framework of the project of the Czech Science Foundation no. 402/07/1486 "Measurement of Citizens' Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations".
Czech name
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Czech description
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Project
<a href="/en/project/GA402%2F07%2F1486" target="_blank" >GA402/07/1486: Measurement of Citizens' Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2009
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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