Customer Satisfaction and Financial Performance
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F16%3A00090905" target="_blank" >RIV/00216224:14560/16:00090905 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.5593/sgemsocial2016B24" target="_blank" >http://dx.doi.org/10.5593/sgemsocial2016B24</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.5593/sgemsocial2016B24" target="_blank" >10.5593/sgemsocial2016B24</a>
Alternative languages
Result language
angličtina
Original language name
Customer Satisfaction and Financial Performance
Original language description
Customer is the most important element for each enterprise to be considered due to spending money to make purchase, repurchase and making reccomendation of purchase to other customers. So it is important as well to analyze satisfaction of the customers. Article is based on the relationship between the customer's satisfaction and the financial performance of the food producing enterprise. It is assumend that there is relationship which can be identified and used bz the managers in the future to promote financial results of the enterprise. Thus the purpose of the article is to identifiz and analzye relationship between the customer's satisfaction and the financial performance of the food producing enterprise. According to literature review there were made proposition about the analzyed relationship between the customer's satisfaction and the financial performance of the enterprise. there was questionaire survez conducted to get the information anout customer's satisfaction.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
—
OECD FORD branch
50602 - Public administration
Result continuities
Project
—
Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2016
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
3rd International Multidisciplinary Scientific Conference on Social Sciences & Arts SGEM 2016: Conference Proceedings
ISBN
9786197105759
ISSN
2367-5659
e-ISSN
—
Number of pages
7
Pages from-to
229-235
Publisher name
SGEM International Multidisciplinary Scientific Conference on Social Science and Arts
Place of publication
Sofia
Event location
Albena
Event date
Jan 1, 2016
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000395727100031