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Customer Focus and Profitability.

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F05%3A00003382" target="_blank" >RIV/00216275:25310/05:00003382 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Customer Focus and Profitability.

  • Original language description

    This paper deals with relationship among companies? focus to customers, customers? satisfaction and their profitability to the company. It shows that only company? strong customer focus and measurement of de-averaging customer satisfaction allows managedifferentiated care about markets to higher company profitability and its future growth.

  • Czech name

    Zaměření se na zákazníka a ziskovost

  • Czech description

    This paper deals with relationship among companies? focus to customers, customers? satisfaction and their profitability to the company. It shows that only company? strong customer focus and measurement of de-averaging customer satisfaction allows managedifferentiated care about markets to higher company profitability and its future growth.

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    AH - Economics

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    S - Specificky vyzkum na vysokych skolach

Others

  • Publication year

    2005

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Proceedings of the Int. Sci. Conf. "ECOMA 2005: Economy and Management of Enterprises in Transition Economies in the Global Market Environment"

  • ISBN

    80-7194-806-3

  • ISSN

  • e-ISSN

  • Number of pages

    4

  • Pages from-to

    282-285

  • Publisher name

    University of Pardubice

  • Place of publication

    Pardubice

  • Event location

  • Event date

  • Type of event by nationality

  • UT code for WoS article