The Quality of Services Provided to Customers in zhe B2B Market with Chemical Industry Products
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F17%3A39910733" target="_blank" >RIV/00216275:25310/17:39910733 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132" target="_blank" >http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132" target="_blank" >10.5593/sgmsocial2017/15/S05.132</a>
Alternative languages
Result language
angličtina
Original language name
The Quality of Services Provided to Customers in zhe B2B Market with Chemical Industry Products
Original language description
This paper specifies, on the basis of research outcomes and a primary survey, applied service quality indicators and service quality standards in the B2B market with selected chemical products. Finally, it specifies the importance of individual service quality parameters and the factors affecting it from the point of view of the service providers. The research was conducted using the method of personal interviewing of selected managers responsible for providing customer services at a selected chemical company. The benefits of the paper can particularly be seen in identification of the quality parameters of services that are important for customers in the chemical industry and that can significantly contribute to creation and maintenance of the customer satisfaction and loyalty in this market.
Czech name
—
Czech description
—
Classification
Type
D - Article in proceedings
CEP classification
—
OECD FORD branch
50204 - Business and management
Result continuities
Project
—
Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Modern Science Conference Proceedings. Book 1, Vol. V : Business and Management
ISBN
978-619-7408-17-1
ISSN
2367-5659
e-ISSN
neuvedeno
Number of pages
8
Pages from-to
"1053 "-1060
Publisher name
STEF92 Technology Ltd.
Place of publication
Sofie
Event location
Albena
Event date
Aug 24, 2017
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
—