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The Quality of Services Provided to Customers in zhe B2B Market with Chemical Industry Products

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F17%3A39910733" target="_blank" >RIV/00216275:25310/17:39910733 - isvavai.cz</a>

  • Result on the web

    <a href="http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132" target="_blank" >http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132</a>

  • DOI - Digital Object Identifier

    <a href="http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132" target="_blank" >10.5593/sgmsocial2017/15/S05.132</a>

Alternative languages

  • Result language

    angličtina

  • Original language name

    The Quality of Services Provided to Customers in zhe B2B Market with Chemical Industry Products

  • Original language description

    This paper specifies, on the basis of research outcomes and a primary survey, applied service quality indicators and service quality standards in the B2B market with selected chemical products. Finally, it specifies the importance of individual service quality parameters and the factors affecting it from the point of view of the service providers. The research was conducted using the method of personal interviewing of selected managers responsible for providing customer services at a selected chemical company. The benefits of the paper can particularly be seen in identification of the quality parameters of services that are important for customers in the chemical industry and that can significantly contribute to creation and maintenance of the customer satisfaction and loyalty in this market.

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

  • OECD FORD branch

    50204 - Business and management

Result continuities

  • Project

  • Continuities

    I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Others

  • Publication year

    2017

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Modern Science Conference Proceedings. Book 1, Vol. V : Business and Management

  • ISBN

    978-619-7408-17-1

  • ISSN

    2367-5659

  • e-ISSN

    neuvedeno

  • Number of pages

    8

  • Pages from-to

    "1053 "-1060

  • Publisher name

    STEF92 Technology Ltd.

  • Place of publication

    Sofie

  • Event location

    Albena

  • Event date

    Aug 24, 2017

  • Type of event by nationality

    EUR - Evropská akce

  • UT code for WoS article