Customer service quality in B2B market from the buyer´s perspective

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F18%3A39912698" target="_blank" >RIV/00216275:25310/18:39912698 - isvavai.cz</a>
Result on the web
<a href="https://doi.org/10.3846/bm.2018.40" target="_blank" >https://doi.org/10.3846/bm.2018.40</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.3846/bm.2018.40" target="_blank" >10.3846/bm.2018.40</a>

Result language
angličtina
Original language name
Customer service quality in B2B market from the buyer´s perspective
Original language description
The importance of services for companies is significant and still increasing. Customers expect fulfilment of their requirements concerning not only the product, but also the quality of services relating to this product. The core of competitiveness is thus moving from the product itself to the supplier abilities created by the entire supply system with a dynamic structure. Therefore, it is necessary to understand the specific needs of each single customer concerning services within the entire supply system. On the basis of a comparison of the outcomes of a targeted literature review and an analysis of evaluation of the service quality by the customers purchasing products of a selected company, the paper identifies the deciding parameters and methods of customer service quality assessment in the B2B market from the buyer’s perspective.
Czech name
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Czech description
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Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year
2018
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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