Identification of the Non-financial Indicators of the Organization’s Quality

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F19%3A39914941" target="_blank" >RIV/00216275:25410/19:39914941 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Identification of the Non-financial Indicators of the Organization’s Quality

Original language description

The priority of every business subject is to evaluate the quality of the organization. The owners of the organization evaluate the quality in terms of the return on investment and of appreciation of the invested capital. The management understands the quality relating to the aspects such as company’s prosperity, stable market share, satisfied and loyal customers, as lowest expenses as possible and liquid economy. Financial analysis and financial indicators are the basic tools for monitoring the company’s quality. Financial evaluation has also its limits, the more comprehensive view of the company’s quality is necessary to include also non-financial indicators. Thanks to these indicators, it is possible to evaluate the attitude of the employees to the management, the way how the employees are motivated and educated, satisfaction of the customers with the products or services and other quality aspects. Monitoring and evaluating of the non-financial indicators contributes substantially to the increasing of the organization’s quality. Identification and composition of the non-financial quality indicators depend on the type of the organization, production character or customers structure. This text deals with the way of identification of the non-financial indicators of the company’s quality, the proposed procedure is verified in a specific business subject.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

S - Specificky vyzkum na vysokych skolach<br>I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2019

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Proceedings of 34th International Business Information Management Association Conference. Vision 2025: Education Excellence and Management of Innovations through Sustainable Economic Competitive Advantage, IBIMA 2019

ISBN

978-0-9998551-3-3

ISSN

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e-ISSN

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Number of pages

9

Pages from-to

2147-2155

Publisher name

International Business Information Management Association-IBIMA

Place of publication

Norristown

Event location

Madrid

Event date

Nov 13, 2019

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

000556337403034