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Evaluation of the indicators and variables used to measure the effectiveness of processes within an organization

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F16%3A86097781" target="_blank" >RIV/61989100:27510/16:86097781 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Evaluation of the indicators and variables used to measure the effectiveness of processes within an organization

  • Original language description

    In a well-managed enterprise, emphasis is placed on the customer. The quality of the product offered to the customer and company behaviour is determined by market requirements. Most of today's businesses seek to achieve a sufficiently flexible organization that is able to adapt quickly to changing ambient conditions. Process management is now a necessary and important aspect of maintaining the competitiveness of any organization. The aim of this paper is the identification, characterization and evaluation of the process indicators (metrics) that measure the efficiency of business processes. To this end we have used Cobit5, a very popular methodology. The results shown were defined and evaluated by indicators which are commonly used in the context of a three-imperative project management. These indicators are time, costs and quality of output. The results also highlighted the main problematic areas within the innovation processes, areas which were poorly defined and redundant.

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    IN - Informatics

  • OECD FORD branch

Result continuities

  • Project

    <a href="/en/project/EE2.3.20.0296" target="_blank" >EE2.3.20.0296: Research team for modelling of economic and financial processes at VSB-TU Ostrava</a><br>

  • Continuities

    P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Others

  • Publication year

    2016

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Internet in the information society : proceedings : September 22-23, 2016, Czieszyn, Polska

  • ISBN

    978-83-65621-00-9

  • ISSN

  • e-ISSN

  • Number of pages

    13

  • Pages from-to

    321-324

  • Publisher name

    WSB Dąbrowa Górnicza, Polsko

  • Place of publication

    Dąbrowa Górnicza

  • Event location

    Czieszyn

  • Event date

    Sep 22, 2016

  • Type of event by nationality

    EUR - Evropská akce

  • UT code for WoS article