A Comparison of the Approaches to Customer Experience Analysis
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F17%3APU125119" target="_blank" >RIV/00216305:26510/17:PU125119 - isvavai.cz</a>
Result on the web
<a href="https://doi.org/10.1515/eb-2017-0020" target="_blank" >https://doi.org/10.1515/eb-2017-0020</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1515/eb-2017-0020" target="_blank" >10.1515/eb-2017-0020</a>
Alternative languages
Result language
angličtina
Original language name
A Comparison of the Approaches to Customer Experience Analysis
Original language description
The aim of this paper is to summarize research on customer experience analysis and to explore and compare the dimensions describing customer experience listed in seven conceptual models with findings from 17 research projects on customer experience conducted after the year 2010. The purpose of this is to summarize recent knowledge, get the most comprehensive view on customer experience and its possible decomposition, and to reveal possible relationships between the dimensions.
Czech name
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Czech description
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Classification
Type
J<sub>ost</sub> - Miscellaneous article in a specialist periodical
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Economics and Business
ISSN
2256-0394
e-ISSN
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Volume of the periodical
31
Issue of the periodical within the volume
1
Country of publishing house
LV - LATVIA
Number of pages
11
Pages from-to
82-93
UT code for WoS article
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EID of the result in the Scopus database
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