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Customer Experience in Shared Economy: Recommendations for Companies

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F20%3APU134426" target="_blank" >RIV/00216305:26510/20:PU134426 - isvavai.cz</a>

  • Result on the web

    <a href="http://hdl.handle.net/11012/195030" target="_blank" >http://hdl.handle.net/11012/195030</a>

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Customer Experience in Shared Economy: Recommendations for Companies

  • Original language description

    This article aims to identify the perception of customers in the shared economy, specifically their customer experience with Uber, Bolt and Airbnb, and then evaluate what these companies stand out for, what their deficiencies are, and formulate recommendations for them.

  • Czech name

  • Czech description

Classification

  • Type

    J<sub>ost</sub> - Miscellaneous article in a specialist periodical

  • CEP classification

  • OECD FORD branch

    50204 - Business and management

Result continuities

  • Project

  • Continuities

    S - Specificky vyzkum na vysokych skolach

Others

  • Publication year

    2020

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Name of the periodical

    Trends in Economics and Management

  • ISSN

    2336-6508

  • e-ISSN

  • Volume of the periodical

    14

  • Issue of the periodical within the volume

    35

  • Country of publishing house

    CZ - CZECH REPUBLIC

  • Number of pages

    6

  • Pages from-to

    73-78

  • UT code for WoS article

  • EID of the result in the Scopus database