Management of Customer Service in Terms of Logistics Information Systems

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F01801376%3A_____%2F16%3AN0000003" target="_blank" >RIV/01801376:_____/16:N0000003 - isvavai.cz</a>

Alternative codes found

RIV/75081431:_____/17:00001103

Result on the web

<a href="https://www.degruyter.com/view/j/eng.2017.7.issue-1/eng-2017-0006/eng-2017-0006.xml?format=INT" target="_blank" >https://www.degruyter.com/view/j/eng.2017.7.issue-1/eng-2017-0006/eng-2017-0006.xml?format=INT</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/https://doi.org/10.1515/eng-2017-0006" target="_blank" >https://doi.org/10.1515/eng-2017-0006</a>

Result language

angličtina

Original language name

Management of Customer Service in Terms of Logistics Information Systems

Original language description

This paper is focused on perceiving the logistic services as the competition advantage in frame of the e-commerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers’ preferences as much as possible. Our aim was to identify and evaluate of customers perceiving in frame of sales proposals offered by e-shops. Collected data of research were processed with the usage of cluster analysis. The aim of this paper is to present the results and conclusions from this research with focus on the elements of logistics services within e-commerce. These outputs can be used for knowledge base of information systems through which enterprises evaluate their decisions and selection of variants. For the enterprise, it is important to appropriate decisions about resource allocation and design of the structure of logistics services were set based on real customer preferences.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AE - Management, administration and clerical work

OECD FORD branch

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Project

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Continuities

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Publication year

2016

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Open Engineering

ISSN

2391-5439

e-ISSN

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Volume of the periodical

7

Issue of the periodical within the volume

1

Country of publishing house

PL - POLAND

Number of pages

5

Pages from-to

26-30

UT code for WoS article

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EID of the result in the Scopus database

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