Principles of Managerial Work in the Hotel Industry

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F17%3AN0000058" target="_blank" >RIV/25619161:_____/17:N0000058 - isvavai.cz</a>

Alternative codes found

RIV/70883521:28160/17:63518996

Result on the web

<a href="http://ibima.org/accepted-paper/principles-managerial-work-hotel-industry/" target="_blank" >http://ibima.org/accepted-paper/principles-managerial-work-hotel-industry/</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Principles of Managerial Work in the Hotel Industry

Original language description

Making use of quality human resources, including managers at all levels of management, is one way to gain a competitive advantage for a hotel or a hotel chain regarding its competitors. The authors of this article surveyed views on selected management principles that influence the quality of their work in meeting the organization's goals. The method of research was a questionnaire survey conducted between hotel and hotel chain managers. The research dealt with the assessment of their opinions on the importance of selected management principles. In the cases of key variables, statistical methods of dependency testing have been applied to allow validation or disproving of the established hypotheses. The research results show that hotel and hotel chain managers in the Czech Republic determined "customer orientation" and "result orientation" as the most important managerial principles. The "fairness and commitment to ethical values" and the "commitment to a company " were considered as the least important principles. The research confirmed that good relationships and loyalty of customers, alternatively loyalty to a hotel or hotel chain, bring results indirectly. The "dependence of assessment the significance of managerial principles on management level, age, and expertise of managers" was confirmed. No dependence was proven in the "gender and attained education attainment of managers, as well as in the "classification and size" of the hotel or hotel chain in which the managers work.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Publication year

2017

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Proceedings of the 30th International Business Information Management Association Conference Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth

ISBN

978-0-9860419-9-0

ISSN

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e-ISSN

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Number of pages

10

Pages from-to

613-622

Publisher name

International Business Information Management Association: IBIMA

Place of publication

Madrid

Event location

Madrid

Event date

Jan 1, 2017

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

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