Principles of managerial work in the hotel industry
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28160%2F17%3A63518996" target="_blank" >RIV/70883521:28160/17:63518996 - isvavai.cz</a>
Alternative codes found
RIV/25619161:_____/17:N0000058
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Principles of managerial work in the hotel industry
Original language description
Making use of quality human resources, including managers at all levels of management, is one way to gain a competitive advantage for a hotel or a hotel chain regarding its competitors. The authors of this article surveyed views on selected management principles that influence the quality of their work in meeting the organization's goals. The method of research was a questionnaire survey conducted between hotel and hotel chain managers. The research dealt with the assessment of their opinions on the importance of selected management principles. In the cases of key variables, statistical methods of dependency testing have been applied to allow validation or disproving of the established hypotheses. The research results show that hotel and hotel chain managers in the Czech Republic determined "customer orientation" and "result orientation" as the most important managerial principles. The "fairness and commitment to ethical values" and the "commitment to a company " were considered as the least important principles. The research confirmed that good relationships and loyalty of customers, alternatively loyalty to a hotel or hotel chain, bring results indirectly. The "dependence of assessment the significance of managerial principles on management level, age, and expertise of managers" was confirmed. No dependence was proven in the "gender and attained education attainment of managers, as well as in the "classification and size" of the hotel or hotel chain in which the managers work.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Others
Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings of the 30th International Business Information Management Association Conference, IBIMA 2017 - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth
ISBN
978-0-9860419-9-0
ISSN
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e-ISSN
neuvedeno
Number of pages
10
Pages from-to
613-622
Publisher name
International Business Information Management Association (IBIMA)
Place of publication
Madrid
Event location
Madrid
Event date
Nov 8, 2017
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000443640500058