Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F26138077%3A_____%2F14%3A%230000819" target="_blank" >RIV/26138077:_____/14:#0000819 - isvavai.cz</a>

Alternative codes found

RIV/70883521:28120/14:43872070

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia

Original language description

The aim of this article was to examine current trends in the area of customer's satisfaction of Czech and Slovak bank clients. In accordance with this objective satisfaction as well as factors of this satisfaction and dissatisfaction of bank clients in the Czech Republic and Slovakia have been analyzed in relation to a gender, age structure and level of education of customers. In this article the relation between bank customer's satisfaction and number of banking products being used was also studied. Inorder to achieve the above mentioned objectives our specially designed research on client satisfaction with the services of commercial banks in the Czech Republic and Slovakia has been purposely designed and then conducted in 2012. The results of this research confirmed the overall level of satisfaction of bank customers and the most important factors of satisfaction and dissatisfaction that are mostly the same in both countries. However, there are also significant differences in the fa

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AE - Management, administration and clerical work

OECD FORD branch

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Project

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Continuities

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Publication year

2014

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Transformations in Business & Economics

ISSN

1648-4460

e-ISSN

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Volume of the periodical

13

Issue of the periodical within the volume

3

Country of publishing house

LT - LITHUANIA

Number of pages

16

Pages from-to

219-234

UT code for WoS article

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EID of the result in the Scopus database

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