Reasons for satisfaction and dissatisfaction of bank customers. Study from Slovakia and the Czech republic
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F14%3A43871869" target="_blank" >RIV/70883521:28120/14:43871869 - isvavai.cz</a>
Result on the web
<a href="http://ijek.org/files/IJEK_1-2014v2/ijek_1-2014,v.2_belas,j.gabcova,l..pdf" target="_blank" >http://ijek.org/files/IJEK_1-2014v2/ijek_1-2014,v.2_belas,j.gabcova,l..pdf</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Reasons for satisfaction and dissatisfaction of bank customers. Study from Slovakia and the Czech republic
Original language description
The satisfaction of bank customers presents an important area of building long-term relationships with the client, which significantly determines the financial performance of commercial banks through successful business. This article presents the currentsituation in the banking sector in the Czech Republic and Slovakia. The aim of this article is to measure the customer satisfaction, its development in time, then to determine the main satisfaction and dissatisfaction attributes and finally to compare the situation in the Czech Republic and Slovakia. To measure all these elements, standard statistical methods have been used. The observed overall satisfaction rate of the Czech and Slovak clients is very similar. The main reason for the satisfaction of bank customers in both countries is ability to use electronic banking and most important reason for their dissatisfaction is long-term high prices of products and services.
Czech name
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Czech description
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Classification
Type
J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2014
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
International Journal of Entrepreneurial Knowledge
ISSN
2336-2960
e-ISSN
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Volume of the periodical
2
Issue of the periodical within the volume
1
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
10
Pages from-to
4-13
UT code for WoS article
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EID of the result in the Scopus database
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